Refund and Cancellation Policy
Last updated October 26, 2026
Who you are buying from
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders: Paddle processes your payment, issues your receipts and invoices, and collects sales tax or VAT where it applies. Your card statement will show Paddle.
Free trial
Self-serve plans (Basic and Premium) start with a 14-day free trial. A payment card is required to start, and nothing is charged that day. Because we set up your workspace for you, the 14 days count from the day we email your login. We tell you the exact trial end date in that email.
Subscription and renewal
When the trial ends, your subscription starts automatically and your card is charged the monthly price of your plan (Basic $299/month, Premium $699/month, plus any applicable tax). It then renews every month at the same price until you cancel.
How to cancel
Cancel online at any time using the "manage subscription" link in any email from Paddle, or email sales@achieved.io and we will cancel for you. If you cancel during the trial you are never charged. If you cancel after a monthly charge, your access continues until the end of the period you paid for and you are not charged again.
Refunds
Monthly fees are not refunded once a billing period has started, except where the law requires a refund. If you were charged in error, for example after cancelling, contact us within 14 days of the charge and we will make it right. Refunds are issued through Paddle to the original payment method.
Enterprise agreements
Enterprise plans are governed by their signed agreement, not by this page.
See also our Terms and Conditions and Privacy Policy.